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FAQS

FAQS

Q: How do I place an order?


A: Orders can be placed directly on our website.
If you are unable to process an online order on our website, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. for any further assistance.

Q: Can i cancel or change my complete order?
A: We are unable to change or cancel sumbited orders.
If you want to change or add items to your order, please place a separate order for any item not in your original order.
Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees
will be issued to your account in approximately 1 to 2 weeks.

Q: Can i return my unwanted items?

Any unwanted items can be returned.For product return instructions, please visit our "Return Policy"


Q: How can I check the status of my order?

A: To track the status of your order, click the "Track Order".
Please allow 2-3 days for your order status to post.
If you are a registered user, you can also check your order status using the "My Account".

Q: What payment methods can I use?

A: You may pay for your order with PayPal, Bank transfer,or check.
Currently, we are unable to accept payment by VISA, MasterCard, Discover, or American Express.

Q: Can I save items in my shopping cart for purchase at a later date?

A: Yes. Items can be placed in your shopping cart and remain for 30 days.


B2B

Wholesale Terms & Conditions

Welcome to Neraidorama.com
We are so excited you are looking into carrying our brand!
Below you will find useful information to help you make your order easily.


Opening a wholesale account

In order to become a wholesale customer with us you must submit a wholesale account application form,
providing your EIN, Sales, Tax ID, Tax office.
Upon approval as a wholesale customer you will be able to preview wholesale pricing
view availability and place orders directly from our warehouse.


Wholesale Pricing

All prices are listed in Euro. All authorized retailers will receive 30-50% off the MSRP, plus the cost of shipping.
Free shipping costs for any domestic and Balkan states orders over €550.
We will cover 50% of the shipping costs for any rest of Europe orders over €800.
Prices are subject to change without notice.

First time order

A minimum order of €200 is required of all first time wholesale buyers.


Returning order

No minimum reorder


Changes to Orders

Cancellation of online wholesale orders are subject to a 15% restocking fee.

Any changes or cancellation to orders must be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. within 24hours


Item Quantity Minimum Order & Packing

All items are packaged and sold in quantities as listed in our pages.
Boxes, packages, or sets are specific and are not divided into smaller quantities.



Payment

Accepted payment methods for wholesale orders include PayPal, allows you pay to simply, quickly and securely.
Bank wire transfer and checks (must clear before shipment is released)
National Bank of Greece. Account no GR3601100960000009600165865 SWIFT/BIC code ETHNGRAA
The purchaser charges all bank's expenses and commissions.
The buyer agrees to pay a 100% before goods are dispatched.



Shipping & Handling

Orders will be shipped via DHL, ACS, HLPS.

All wholesale online orders are subject to additional shipping charges following review and processing.
International and domestic wholesale orders can be subject to additional shipping charges following processing of online wholesale orders.
Shipping & handling charges will be calculated and added to your cart order total when the order is complete.
All products available in stock are packed within 24 hours from the time we receive your order and then ready to dispatch.
For domestic delivery please allow up 1- 2 days and international up to 1-3 weeks.
For bulk production please allow up 1-2 weeks plus.
We try to use as few boxes as possible and always do our best to ship as quickly as possible.


Liability

We are not be liable for any loss of any kind whatsoever suffered by the buyer as a result of shipment.
Once goods have been posted to the correct address set out by the buyer, we are no longer accountable for the safe arrival of the goods.
Returns

"Returns of products and money" Returns are accepted within 10 days with delivery form.
A credit memo will be issued for authorized returns to be used towards a future order or invoice. No refunds will be processed.


Stock & offer items
We offer quality products at very competitive prices
Offers throughout the year to many items until stock is exhausted.
Bulk items in stock have a very high profit opportunity


The Team

We are committed to the highest quality of customer service.
Positive, personal interactions comprise the foundation of our long-term business relationships.
We create You Celebrate!
Thank you!



For more information please contact us daily at www.neraidorama.com
Reproduction of this page is strictly prohibited. Allrights reserved Copyright Neraidorama® 2019-2020™©





Franchise

Why a NERAIDORAMA store
It is a multi level company with an enormous variety of products and services
in the market of handcraft and decorative supplies.
A beautiful brand with quality products at competitive prices!
A wide quite variety of wedding and christening, handicraft,
children's party supplies, decorative items and much more.

In addition to the availability of our production, we also have the official rights of our trademark name
under licensed registration no (198090) at the Trade Ministry with VAT No EL061488740.
For more than a decade our brand name, product quality and reliability, can ensure
a successful professional career in the beautiful world of wedding and christening events and beyond.

Respect and love for what we have been doing all these years has created a perfect relashionship
and great values ​​with the people we have been working with, creating wonderful extensions and great prospects!!

Here in "Neraidorama" you will immediately emerge into the family
friendly environment, respect, courtesy and good service we provide.
You will also realize the emphasis we put on personal contact with each one of you.
In this way, you will be able to share our vision, understand our marketing philosophy
be fully informed of our products and capabilities in detail
creating your own space of expression,
thus strengthening a relationship trust and long-term cooperation.

The franchisees concerned have the exclusivity of all our products with full rights to use
and operate a NERAIDORAMA shop.
No entry costs and other commissions!

Join us and design a "NERAIDORAMA" on your own.
NERAIDORAMA is a totally Greek business located in Piraeus and has been operating for over 14 years.

''We create You Celebrate''
Advantages of NERAIDORAMA® ™ Franchise Investing
* Dynamic & Commercial Brand
* Shop of 80 sq.m. + *appr.
* Quality products.
* Huge variety of products
* Guarantee of products & services
* Satisfaction guarantee
* Global competitive prices.
* Extremely low investment product costs.
* No minimum order.
* No commission from your sales.
* Exclusive area rights.
* Advertising on our sites www.neraidorama.com and sister site www.neraidorama.gr
* Connect with social networks Instagram Facebook Pinterest etc.
* Introducing new products on our YouTube channel
For more information send an inquiry to This email address is being protected from spambots. You need JavaScript enabled to view it.


Happy to join us

Neraidorama team



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